T&C - 🌿casanatura🌿

ARTICLE 1

Bookings are subject to the following terms and conditions as agreed to at the time of booking.

A contract between you and the owners will come into existence when we receive your deposit payment and accept your booking by issuing a confirmation of booking for the holiday dates shown in the rental agreement. The contract joins you & all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms & conditions of booking.
A refundable damage deposit is required, the price differs for each property between £100 – £1,500.

ARTICLE 2 Reservation and payment

A request to reserve a particular house must be confirmed by email as soon as possible.
The tenant is obliged to pay an advance of 25% within 7 days after acceptance of the rental agreement. For bookings made less than eight weeks before the date of arrival, the total rent is payable immediately.
If the advance payment is not received within this period, the contract shall automatically be canceled and the Casa Natura will have the right to re-rent the property for the relevant period.
A reservation is effective once the remaining sum is credited to the account of Casa Natura at the latest eight weeks before arrival. On the reservation, the general terms and conditions apply. Tenant declares to pay the amounts due in respect of rent by bank transfer.

ARTICLE 3 Obligations of Casa Natura,

The obligations of HRP towards tenants are as follows:

Make sure the tenant has access to the keys.
linens and towers
The tenant will get a verbal reminder concerning the time of departure which is important to do the compulsory final cleaning. With tenants their specific wishes and/or the requirements as contained in the contract and/or house rules will be discussed.
At the time of departure of the tenant after the rental period, Casa Natura will – taking into account what is stated in hereafter – refund the deposit by bank transfer.
Casa natura will do its utmost to repair or replace equipment at the earliest possible date if technical problems occur during the stay of tenants

ARTICLE 4 Obligations of the tenant

The contract allows the tenant to occupy the rented object only for the period that has been booked. The tenant acknowledges with signing of the contract that they enter a short term rental and that he has to deliver the rental object empty (with the exception of inventory of owner) at the end of the rental period. The tenant has no other right to the rental object than to inhabit this temporarily for the agreed period.
It is not allowed to exceed the maximum number of persons specified in the rental agreement. Only the persons listed in this agreement are allowed to stay in the holiday home.
The tenant will give immediately a written notice to Natura house managers of any damage to the rental object or its inventory caused by actions or negligence on the part of the tenant.
The tenant declares that he will inhabit and manage the rental object and its inventory with due care and that he will respect the privacy and tranquility of owners (and/or other tenants) of surrounding plots.
The tenant will allow Casa Natura manager and/or the owner to access the site and the rental object at any time in order to be able to carry out repairs or for other necessary actions.
The tenant is obliged to return the rental object clean, at least in the state in which he found it at the beginning of the rental period. The tenant is also obliged to return the furniture and other things that he found in the rental object (except linen) clean and in the same place, as these were found upon arrival.
The tenant accepts the obligation of any extra cleaning and the costs of any extraordinary damage, stain as stated in the rental agreement.
The tenant will not use the internet connection (if available) to reproduce copyright protected works and will avoid consulting of illegal information on the internet. The tenant is aware that this is a criminal act and in case of violation, the fine can be up to € 1,500 per month and disconnection of the access to internet. The tenant agrees to all measures which are considered necessary to avoid fraudulent or illegal use of the internet during his stay. The tenant acknowledges his responsibility in this matter and accepts all claims to compensate damage arising for the owner caused by fraudulent or illegal use of the internet during the rental period.
A non-smoking policy applies inside all the rooms of the natura house. Outside the house smoking is allowed, but tenants at all times have to remove properly the cigarette butts. In forested areas, smoking is strongly discouraged.
The tenant is not allowed to buy any stream movie or any product on the meobox before a pre authorization from CasaNatura team. And any purchase will be charge plus the local tax.

ARTICLE 5 Cancellation

Cancellation by the tenant

Cancellation shall be made by email to XXXX@casanatura

In case of cancellation, the tenant can claim back the rent already paid minus a deduction depending on the date of cancellation. The percentages that will be subtracted from the refund are as follows:

cancellation 90 days and more before arrival 10% of the total rental fee
starting from 89 days to 30 days before date of arrival, 25% of the total rental price
starting from 29 days to 8 days before date of arrival, 75% of the total rental fee
starting from 7 days and less before arrival date 100% of the total rental fee.

Cancellation by the owner

If, after a booking by the tenant, the owner cancels the availability of the rental object less than 6 months prior to the planned arrival of the tenant, the total rent paid by the tenant will be repaid, unless Casa Natura finds an alternative rental object for the tenant for the same period and comparable to the primary rented object in terms of comfort, environment and price level. Tis will always be done in consultation with the tenant.

ARTICLE 6 Deposit

The deposit will be paid by bank transfer to Casa Natura designated bank Account or paypal . no cash are acceptable
The deposit will be refunded to the tenant after departure, after approval by Casa Natura team or the owner of the adequate delivery of the rented object. This approval will be given by Casa Natura team or the owner within a period of ten days after departure. If the owner does not communicate his approval within this period and nothing else is agreed with the tenant, Casa Natura team presumes that the owner agrees with the refund of the deposit.
In the event of damage which is estimated to be higher than the deposit, found at or after departure of the tenant, a report will be made by the owner or by an expert. After Casa Natura team receives this report, Casa Natura team will inform the tenant about the amount necessary to repair or replace the damages. The tenant will receive a copy of the mentioned damage report. The tenant is obliged to compensate for this damage (see article 8.5). In case of damage found at or after departure of tenant, estimated less than or equal to the amount of the deposit, the repair or replacement of the goods is, after consultation of the owner, charged directly to the deposit.
If the tenant fails to notify Casa Natura team timely in case of damage and damages have to be repaired or goods have to be replaced on Saturday, in addition to the costs of repair/replacement also an expense allowance of € 25.00 per hour for hours or travel expenses will be charged by Casa Natura team.
The tenant agrees that, in case of damage to the rented object or accessory, inflicted by acts or omissions of the tenant during his stay in the rented object, the entire deposit can be retained. In case this amount is not sufficient for compensation for the total loss or damage as stated in the report, the tenant will pay the remaining amount necessary for repair and/or replacement to the owner (on the indicated account number) upon written notice by Casa Natura team and/or owner within a period of ten days after the date of this notice.
A deduction from the deposit is also permitted if the tenant does not return the rented object empty within the agreed terms or at the failure by tenant of his other responsibilities arising from the contract. Retainment of the deposit does not relieve the tenant of his duty to other compensations that the owner can ask when the rented object is not returned empty within the agreed terms.
The tenant agrees that Casa Natura can not be held responsible for deductions on or retainment of the deposit and/or other claims to compensations that the owner can ask in case of damage or when the rented object is not returned empty within the agreed terms. The decision to refund the deposit as well as the decision about any other compensation lies with the owner, the settlement of these decisions with the tenant may be delegated by the owner to Casa Natura

ARTICLE 7 Conformity, changes to the rented object, technical malfunctions, accidents and use of the swimming pool.

Conformity. The description of the rental object, in documents or on the internet site of Casa Natura, must be in accordance with the reality and approved by the owner.Casa Natura, and the owner will do their utmost to ensure that information regarding the rental object with accessories, the location of the rental object, as well as the description of the existing furniture, is as complete as possible.
Non conformity. The tenant will inform Casa Natura, within 24 hours after beginning of the rental period, if the condition of the rental object and/or premises and/or inventory, are not in conformity with the description. After such information, the owner and Casa Natura, team will work to provide a suitable solution.
If in the imaginary case, despite all precautions, changes occur to the rental object before the rental period of a tenant starts, Casa Natura, will notify the tenant without any delay.
The owner however cannot be held responsible by the tenant for a possible reduction of rental pleasure by modifications to the rental object, occurring after publication of the information of this rental object, which are not due to his acts or to his inactivity.
Technical malfunctions. The owner cannot be held responsible for electricity failures, defects to supply of gas or water or disturbances to electrical equipment including air conditioner that are not directly due to his actions or his negligence.
Accidents and use of the swimming pool. The owner does not accept liability for any accidents in or around the rental object unless injuries to persons or the death of persons are directly due to his negligence. The owner rejects every liability regarding accidents related to the use of or access to the pool, except as an accident is due to the owners failure to comply to the applicable requirements for security and access to swimming pools.

ARTICLE 8 Final provisions

The contract and the terms and conditions related to the contract, have been drawn up and will be interpreted to the rules of private international law.
Any provision in the contract that is considered not applicable, will be considered as not written. Parties agree that, in case of cancellation of any provision of the contract, the other provisions of the contract remain in force.
The contract, including the signed attachments, include all existing agreements between Casa Natura and the tenant and replaces any other verbal or written contract as well as any (form of) correspondence between Casa Natura and tenant about the rent and rental of the rental object and related matters.
The tenant declares in writing (mail or email) to have read and to accept the contract and the general terms and conditions for rental that are linked to the contract. Agreement with the contract and the general terms and conditions by e-mail is deemed to be authentic.
All inventory must remain in the property it was in at arrival and not be taken to another property.
We reserve the right to terminate a holiday without compensation where the unreasonable behaviour of the persons named on the booking (or their guests) may impair the enjoyment, comfort or health of others.
The client may in no circumstance re-let or sublet the property, even free of charge.
Please note that in the event that any keys issued are not returned at the end of your stay, then the cost of replacement will be charged to you.
The owner reserves the right to make a charge to cover additional cleaning costs if the client leaves the property in an unacceptable condition.
Remind your guests to lock the doors and close the windows when they leave your property unoccupied. Please remember to leave your keys back in the key safe before you leave.
Damage to property – Please treat the facilities & accommodation with due care so that other guests may continue to enjoy them. In the event that you notice damage in your accommodation please let us know immediately so that we can take the appropriate action. If there have been any breakages during your stay, we would be grateful if you could replace them or advise us before you leave. The accommodation will be inspected at the end of the holiday & you may be charged for any loss or damage found.
Damage deposit – In making a booking you accept responsibility for any theft, breakage or damage caused by you or any member of your party and agree to indemnify us in full for any loss that we may incur as a result.

The security deposit will not be physically taken from your account, we require you card details so we can pre-approve in case of any damage, we will have the ability to take funds up to 10 days from the end of your holiday for the cost of damage/breakages.
Smoking or parties anywhere on the premises will result in immediate termination of occupancy and forfeiture of all payments. This must be strictly adhered to and any damage or extra cleaning caused by parties or smoking will be at the expense of you.
Tenancies normally commence at 3pm,unless otherwise agreed and guests are required to vacate the apartment by 10am on the day of departure. This allows the accommodation to be thoroughly cleaned and prepared for incoming guests.
We or our representative reserve the right to enter the apartment at any time to undertake essential maintenance or for inspection purposes.
We (the owner) reserve the right to refuse a booking without giving any reason.
Bookings cannot be accepted from persons under eighteen years of age.
The number of persons using the accommodation at any time must not exceed the number stated in the property descriptions. We reserve the right to terminate the booking without notice and without refund in case of a breach of this condition.
Your booking will not be cancelled by the owner except in exceptional circumstances beyond our control. Notification will be given of the cancellation as soon as possible and we will promptly refund all payments made for your holiday. Our liability for cancellation will be limited to payments made to us.
We strongly recommend that you take out comprehensive travel insurance. If you choose not to then you accept responsibility for any loss that you may incur due to your cancellation. We can advise you on this.
properties are in beautiful rural and beach areas. Please therefore expect to meet some wildlife, including the odd spider, bird, fly, bee, wasp, ants or other creature, which may make their way into a property unbeknownst to the owner. Spiders and ants in this particular are not considered to be a pest and consume up to 2000 other insects per year. If this is likely to be a problem, it would be best not to book. (If any of these creatures are encountered, do not panic, but contact the owner in a calm and reasonable way – but only if the creatures become a serious menace. Otherwise, just open a window or a door and let them out, as this is usually what they prefer.) Owners reserve the right to take no action if they do not consider the existence of the wild life to be a serious threat to health.
Casa Natura cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.
This property is privately owned and is our home. We expect all guests to enjoy the facilities and treat the property with the same respect that they would with their own house.